Have You Lost Your Debit Card? Don't Fret!
If you've lost your debit card — or worse, had your card stolen — it can be a stressful time, but Iroquois Federal is here to make the process as painless as possible. As soon as you notice you've misplaced your card or had it stolen, there are a few steps you need to take to ensure your account stays as safe as possible. If your Iroquois Federal debit card has been lost or stolen, please follow the steps below immediately to prevent unauthorized transactions.
Step One:
Turn Off Your Card in the App
If your card is lost or stolen, the quickest way to protect your account is to log in to your Iroquois Federal mobile banking app and turn your card off immediately. This instantly blocks new transactions.
Step Two:
Contact Iroquois Federal
After turning off your card in the app, give us a call. We'll help cancel your card, issue a replacement, and review your account activity to ensure everything looks safe.
Call Us at 815-432-2476
Step Three:
Plan Ahead
If your card has been canceled, remember that it may affect more than you realize. Automatic payments, like subscriptions, utility bills, or memberships, may be tied to your old card. Be sure to update your payment information with your new card right away so you don't miss a payment or accidentally cause any extra complications.
Need to Cancel Your Card or Order a New one?
That's no problem! We know that things happen, whether that's your card getting stolen, lost, or just in need of replacement, and we're here to help make that process as stress-free as possible. Simply give us a call or stop by your local Iroquois Federal banking office and we'll take care of the rest!
While you wait for your new physical card to arrive, be sure to add a digital version to your mobile wallet through our digital issuance. It's fast, easy, and will let you keep using your card as normal until the physical copy arrives. Have any questions? Feel free to reach out to our team at any time!
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Need More Info?
For more information on how Iroquois Federal can help you in the event of a lost or stolen debit card, reach out to a member of our team or come see us at your local Iroquois Federal banking office today.
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