FREQUENTLY ASKED QUESTIONS
Q-line Telephone Number
Watseka: 432-2088
TOLL FREE: 1-877-BANK247(226-5247)
Where can I access the Q-line?
Any touch tone phone
Is sign-up required?
No. However social security number will be required
What is my PIN number?
Initially it will be the last 4 digits of your social security number. You will be prompted to change your PIN number on the first call
What should be the length of my PIN?
Requires 4 digits
How many times can I retry my PIN?
After 3 attempts you will be transferred to a customer service representative
What if I forget my PIN?
Call Iroquois Federal for reset
Can I access loan information?
Yes
Can I make a loan payment?
Yes, a regular monthly payment
Can I make transfers?
Yes
Can I access rate information?
Yes, on deposit accounts
Where can I find my account number?
Right hand corner of your statement
24-Hour Telephone Banking Prompt Menu
Main Menu
1-Account Information
2-General Information
3-Rate Information
4-Transfer of Funds
5-PIN Change
6-Loan Modeling
0-Transfer to CSR
#-End Call
Account Information
1-Checking
2-Savings
3-Retirement
4-Certificates
5-Loans
9-Main Menu
0-Transfer to CSR
#-End Call
General Information
(Business Hours)
Rate Information
1-Checking Rates
2-Savings Rates
3-Money Market Rates
4-Certificate Rates
5-IRA Rates
9-Return to Main Menu
0-Tranfer to CSR
#-End Call
Transfer of Funds
PIN Change
Loan Modeling
1-Mortgage
2-Installment
9-Return to Main Menu
0-Tranfer to CSR
#-End Call
