FAQ on Registration
This is just as secure as online banking registration, and in most cases, it will be more secure as it is comparing more user entered fields to the host. Additionally, the addition of automatically displaying phone numbers for integrated MFA in the registration process acts as a strong deterrent to prevent against man-‐in-‐the-‐middle, and other remote fraudulent attacks.
Yes, you must be a registered Q-Net user.
Yes, you must have an account with Iroquois Federal to be able to register for mobile or online banking.
FREQUENTLY ASKED QUESTIONS
Open the App Store / Google Play and search for Iroquois Federal.
At this time there is no charge for this service. But you are responsible for text and data services on your mobile devices.
There are multiple methods of authentication, to further reduce the risk of fraudulent attacks, both remote hacking attempts and local phone theft.
The second factor of authentication that we have added to mobile further reduces the risk of remote fraudulent attacks, because the phone is "something you have" and the login has to be verified with the specific phone that is tied to your account with the phone in your hand at the time of login.
Verifying your phone is a one-time step and is one way we ensure the security of the mobile device.
You should call your carrier to report it and cancel service to the phone/tablet or do a remote lock or data wipe via another device. If your device is stolen the thief will still need your password and username.
Yes - you can change your number through online banking under "My Profile" and selecting update for your phone number.
Our Text Message Banking service is secure. You can activate the service only after logging into our internet banking site. Text messages will never contain confidential information about you or your accounts. Messages will never contain full account numbers.
We won't charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you aren't sure what fees apply when you send and receive text messages.
Yes it will, as long as you have text messaging enabled with your mobile carrier and use a carrier that the service supports. Please check with your mobile carrier if you are unsure.
Our Text Message Banking service works on all major mobile providers in the U.S., including the ones listed below. However, there are many more carriers that support Text Message Banking.
You can text back STOP to 454545 on your activated cell phone, or you can return to the mobile banking page and click the Deactivate link next to your mobile device number. Your phone will no longer receive any text messages from Text Message Banking. You can add a new phone at any time if you change your mind later.
Verifying your phone is a one-time step and is one way we ensure the security of mobile text messaging.
During setup we will send you a text message with your activation code. If you have already submitted your mobile number during setup, check your mobile device now. You should receive a text message with your activation code within a few minutes.
It might take several minutes to receive your code. If you feel you have waited long enough you can click the Resend it link. Please check your mobile device shortly for a new text message. If you are still experiencing problems be sure you entered in the correct mobile number during setup.
Yes you can. If you experience difficulties we recommend that you go through the setup process again and get a new code.
Your primary account is the default account that we will use when you text BAL to 454545. You should select the one you will likely want to check the most often. You can get all account balances by texting BAL ALL to 454545.
Yes - when you text BAL ALL to 454545, we will reply with a message containing the balances of all your checking, savings and any other accounts.
Yes you can. Simply return here to the Mobile Banking & Alerts page and select another account from the primary text banking account drop-down list.
No, keywords are not case sensitive. You can type 'help' or 'HELP'.
The short code is 454545. This short code will only work if you have activated the Text Message Banking Service.
You'll receive a text message response within a minute. Exact timing will depend on your mobile service carrier.
You don't need a password to access your account information via text message.
You can go to the Mobile Banking & Alerts page within internet banking and select the Deactivate link that's next to your mobile phone number. That will terminate the service for the mobile device. You can always return later and Activate a new phone.
Yes - you first need to deactivate your cell phone from within the Mobile Banking & Alerts page or by texting STOP to 454545. Then click Activate on the Mobile Banking & Alerts page and set up the new cell phone number.
Yes - just go to the Mobile Banking & Alerts page and click the weekly account balance notifications check box to deselect it. Then save your changes.
Yes - first you'll need to go to the Mobile Banking & Alerts page and make sure the checkbox is selected then enter a dollar amount into the text field (e.g., $500, minimum is $50) and save your changes. Thereafter, you'll get a low balance alert text whenever your primary account balance falls below that dollar amount.
Yes - if you have selected a 'transfer source' account on the Mobile Banking & Alerts page, texting TRANS 400 to 454545 will transfer $400 to your primary account and return a message with updated account balances for both accounts. Please be aware that you can only transfer funds into your primary account.
Yes - first you'll need to go to the Mobile Banking & Alerts page and make sure the checkbox is selected then enter a dollar amount into the text field (e.g., $200, minimum is $100) and save your changes. Thereafter, you'll get a high payment alert text whenever a payment from your primary account balance exceeds the specified dollar amount.
Yes - first you'll need to go to the Mobile Banking & Alerts page and make sure the checkbox is selected then enter a dollar amount into the text field (e.g., $400, minimum is $100) and save your changes. Thereafter, you'll get a high deposit alert text whenever a deposit into your primary account balance exceeds the specified dollar amount.
Yes, after you set up the first number you can select the Activate another phone link on the Mobile Banking & Alerts page then complete the simple two step process.
Branchless Banking means skipping the deposit line.
Qualifying members can use an iPhone®, iPad® or Android™ device. In most cases, deposits are available for use the next business day.
It's as easy as snapping a photo
1. Open Iroquois Federal mobile app.
2. Choose Deposit Checks
3. Enter the deposit amount and choose your account.
4. Take photos of your endorsed check.
5. Get confirmation of your deposit.
Deposit products offered by Iroquois Federal Saving and Loan. Equal Housing Lender . Member FDIC.
Investment products/services are available through the advisors at Iroquois Financial, Investments advisory services are offered through Raymond James Financial Services Advisors, Inc. Securities offered through Raymond James Financial Services, Inc. Member FINRA/SIPC.
Insurance Products/services available through Iroquois Insurance, a subsidiary of Iroquois Federal.
Not a Deposit • Not insured by FDIC or any other governmental agency • May Lose Value • Not guaranteed by Iroquois Federal • Subject to risk
© 2013 Iroquois Federal Savings and Loan